Privacy Policy

1. Information We Collect

We collect both personal and non-personal information when you interact with our website:

a. Non-Personally Identifiable Information

We automatically collect basic information from visitors such as:

• Browser type and version
• Language preference
• Referring site
• Pages visited
• Time and date of visit
• General location (based on IP address)

This helps us analyze how users navigate our site and improve overall performance.

b. Personally Identifiable Information

We may collect personal information when you:

• Sign up for an account or newsletter
• Submit a form
• Make a purchase

This may include:

• Name
• Email address
• Payment information
• Account credentials
• Any other information you choose to provide

2. How We Use Your Information

We use the information collected to:

• Provide and improve our services
• Process orders and transactions
• Respond to customer inquiries
• Send occasional updates or marketing communications
• Monitor website performance and usage trends
• Comply with legal obligations

3. Analytics & Tracking Technologies

We use several tools to better understand our website visitors and how they interact with our content. These tools may collect anonymized user behavior through cookies or tracking pixels.

a. Google Analytics

We use Google Analytics to collect data about site traffic and user interactions. Google may collect information such as your IP address, browser type, pages visited, and other usage data.
To learn more or opt out, visit:
👉 Google Privacy Policy
👉 Google Analytics Opt-out

b. Meta Pixel (Facebook Pixel)

We use the Facebook Pixel to measure ad effectiveness and better target relevant ads on Facebook and Instagram. This tool may track actions such as page visits, clicks, and purchases.
Learn more here:
👉 Meta Privacy Policy

c. Microsoft Clarity

We use Microsoft Clarity to understand user behavior through session replays and heatmaps. Clarity collects anonymized data such as mouse movements, page scrolling, and click activity.
Learn more at:
👉 Clarity Privacy

You can manage or disable cookies and trackers through your browser settings.

4. Use of Cookies

We use cookies to:

• Remember your preferences
• Enable certain features
• Analyze site traffic
• Show personalized ads

These cookies do not personally identify you, but they may be linked to your behavior on the site. You learn more about how we use cookies on our Cookie Policy page.

5. How We Share Your Information

We only share personally identifiable information:

• With our employees, contractors, or service providers who need it to perform a service
• As required by law, regulation, or legal request
• To protect the rights, safety, or property of us and others

We do not sell or rent your personal information.

6. Security

We take reasonable security measures to protect your information. However, no method of online transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review the privacy policies of those websites before sharing your information.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal data from children.

9. Text Messaging (SMS) Communication

At Carrier Coffee, your privacy is our priority. This Privacy Policy explains how we collect, use, share, and protect personal data when you interact with our services, including SMS communication.

‍
Information We Collect

• Personal Information: Includes your name, phone number, and any message content shared during SMS communication.
• Device Information: We may collect technical data such as IP addresses or device identifiers for security purposes.

How We Use Your Data

• To send SMS messages related to appointments, services, billing, or other business-related communication.
• To enhance our services and ensure effective communication.

How We Share Your Data

• Service Providers: Your data is securely hosted through 17hats and processed by its trusted texting service providers to deliver SMS messages.
• Compliance: If required by law or to protect our legal rights, we may share your data 
• Data Protection: Your personal information (including mobile opt-in data) will never be sold or freely given to third parties. No mobile information will be shared with third parties / affiliates for marketing or promotional purposes. All other categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

• We use encryption, secure storage, and other industry-standard measures to safeguard your information.
• Only authorized personnel have access to your data.

Data Retention

• We retain your data for as long as necessary to provide our services or comply with legal obligations.

Your Rights

• Access and Updates: Contact us to access, update, or correct your personal data.
• Opt-Out of SMS: Reply “STOP” to any text message to stop receiving SMS communication.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant updates will be communicated via our website or other channels.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site after changes constitutes your acceptance.

Contact Us

If you have any questions or concerns about this Privacy Policy please contact us at: contact@carrier.coffee